Refund Policy

Groway Horticulture strives to provide the best service to its customers. If you face any problem related to our product, you can contact us according to our Refund Policy.

Damaged Plant

If you receive a plant damaged or in poor condition during delivery, you must inform us immediately after receiving the product. If required, you may also need to send a photo or video of the product. If there is any defect or damage caused by Groway Horticulture, the product may be replaced.

Wrong Product

If you receive a different product instead of the product you ordered, please contact us immediately. After checking the issue, an appropriate solution will be provided.

Refund

Refunds will only be provided in cases covered under our Refund Policy. Once a refund is approved, the amount may be returned through the same payment method that was used while placing the order.

Non-Refundable Cases

If the product is damaged due to improper handling by the customer, lack of proper care, overwatering, underwatering, or other personal reasons, a refund may not be available in such cases.

Order Cancellation

If you want to cancel your order, please contact us before the product is dispatched. After dispatch, cancellation will depend on the status of the order.

Contact Us

For any issue related to a refund or order, you can contact Groway Horticulture through our office or online.